Showing posts with label Microsoft Fixes. Show all posts
Showing posts with label Microsoft Fixes. Show all posts

Wednesday, November 11, 2009

Word 2007 "File Name is not Available"

Weird problem of the week - A friend could not open the Word 2007 Documents she saved.
Software: Word 2007, Vista, AVG.

Turns out, AVG was the culprit. I removed AVG, and installed my favorite Open Source AV ClamWin, and while I was doing that, looked up the issue on Google and found this:

This person was running AVG anti-virus. We uninstalled AVG and full file access was restored after a reboot. I have not researched this to determine if it's from a recent AVG update or if it's an inherent problem between AVG's engine and Word '07. Bottom line was that uninstalling gave her back her files.
Reference: http://answers.yahoo.com/question/index?qid=20080903014217AAVP4pU

Sure enough, rebooting after the AVG uninstall, the documents opened fine.

Did not find evidence of this issue on AVG's site.


**Just a reminder to those using AVG Free, the license is for personal use only, no business or charitable orgs.

Monday, June 08, 2009

Fix: Outlook 2007 SMTP Unable to Send

In the stupid, hard to find the answer category.

Outlook 2003 worked fine, upgraded to 2007 and got authentication errors on send (e.g. error from Outlook, 0×800CCC0F unable to communicate with server), using smtp outgoing and imap for receive.

Solution: Change smtp port from 25 to 587(SMTP submission port)

Some reading:
http://www.pcmag.com/article2/0,2817,1838667,00.asp
But there is another SMTP submission port, port 587, which almost all mail server supports. In fact, according to the relevant standard, port 587 is the preferred port for mail submission.


http://blog.deliverability.com/2008/06/does-sending-e.html
...If your talking about bulk mail delivery, port 587 it's not used for that. It's used normally for personal one to one email.

ISP's used to allow you to use port 25 on their mail server or mail servers that are not hosted on their network until the virus and spam issue exploded a few years back. So today, some Internet service providers have blocked access to SMTP port 25 for sending mail OUTSIDE of their network to curb viruses and spam when they try to send email from your computer at home. This means you can use their mail server (their email accounts) to send email, but if you 0wn3d (owned) your own domain and mail server outside of their control, you can't send email to it on normal port 25. You have to use port 587 which is authenticated (hopefully since you set it up) to send email to it and then that server will deliver it to the receiptant via port 25.

Another example of using it is some hotels and other free Wi-Fi (Starbucks) also hijack (sniff/watch) port 25 connections leaving their network so they can check for spam or other virus laden issues. When those issues happen it's their network that ends up in trouble. If you don't like them reading your email, using port 587 to your mail server. They are of the same mind set that port 25 is to open and un-authenticated to send email on from their network,

See, it's understood today that email clients (Outlook) or computers shouldn't be sending email in port 25. A mail server sends email on that port. We are in essence saying mail servers will send email on port 25 to each other, but when submitting a message to your mail server for delivery to someone else or to a system not on the same network, use port 587...

Monday, March 09, 2009

Fix Windows Update Error: "Files required to use Windows Update are no longer registered or installed"

"Files required to use Windows Update are no longer registered or installed"

Fix that worked for me (XPSP3)

1. Download older Update Agent
http://go.microsoft.com/fwlink/?LinkId=43264

2. Make a shortcut to the .exe file

3. Right Click the shorcut - select properties

4. On the Shortcut tab, add /wuforce after the path in the Target (example:"...\WindowsUpdateAgent20-x86.exe" /wuforce"

5. Run Update - It will act like "Microsoft Update" was never added.